Last Updated: May 20, 2026

Thank you for visiting KENTEN. This Privacy Policy explains how KENTEN (referred to as “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website at www.kenten-tent.com or shop.kenten-tent.com (collectively, the “Site”). Please read this Privacy Policy carefully. By accessing or using the Site, you agree to the practices described in this policy.

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1. Who We Are

KENTEN China is a professional manufacturer and supplier of structure tents, modular structures, and related accessories. We operate two websites:

• www.kenten-tent.com — Corporate and product information site
• shop.kenten-tent.com — E-commerce

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: sale@kenten-tent.com
• Address: Tower B-2807, 155 Linhexi Road, Guangzhou, China

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2. Information We Collect

2.1 Information You Voluntarily Provide

• Contact information — Name, email address, phone number, company name, and country when you submit an inquiry, request a quote, or create an account
• Order information — Shipping address, billing address, and order details when you make a purchase
• Communications — Any information you include when contacting us via email, WhatsApp, or our contact forms
• Product preferences — Tent type, dimensions, customization requirements, and other specifications you share with us

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical data, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop or mobile)
• Pages viewed and time spent on each page
• Referring website or source
• Date and time of your visit
• Time zone

This data is collected through server logs and may also be gathered through cookies and similar tracking technologies (see Section 5 below).

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3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries — To reply to quote requests and product questions
• Order processing and fulfillment — To process, ship, and track orders placed through our shop
• Account management — To create and maintain your customer account on shop.kenten-tent.com
• Customer service — To communicate with you about your orders, requests, or account
• Technical support — To maintain, secure, and improve the performance of our website
• Marketing communications — To send you product updates, promotions, and newsletters, where you have opted in or where permitted by applicable law. You may opt out at any time by contacting us or using the unsubscribe link in our emails
• Legal compliance — To comply with applicable laws, regulations, and legal processes
• Fraud prevention — To detect and prevent fraudulent transactions and other security incidents

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4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual necessity — Processing your data is necessary to perform our contract with you (e.g., processing an order) (1/3)
• Legitimate interests — We have a legitimate interest in operating our business securely, improving our services, and communicating with you about our products
• Consent — Where you have given explicit consent (e.g., for marketing emails)
• Legal obligation — Where processing is required by applicable law

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5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential cookies — Required for the Site to function (e.g., shopping cart, checkout, account login). These cannot be disabled.
• Performance cookies — Help us understand how visitors interact with our Site by collecting aggregated, anonymous data.
• Functional cookies — Remember your preferences and settings (e.g., language, region).
• Analytics cookies — We use tools such as Google Analytics to analyze Site usage and performance.
• Marketing cookies — Used to deliver relevant advertisements on other platforms.

5.2 Managing Cookies

You can manage your cookie preferences through our Cookie Consent Banner when you first visit the Site, or through your browser settings. Note that blocking certain cookies may affect the functionality of the Site.

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6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your data in the following limited circumstances:

• Service Providers — Payment processors, shipping/logistics partners, hosting providers, email service providers
• Legal Requirements — If required by law, regulation, court order, or to protect rights/safety
• Business Transfers — In the event of a merger, acquisition, or asset sale

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7. Data Retention

• Account data — Retained until you delete your account or request deletion
• Order and transaction data — Retained for a minimum of 7 years for financial/tax compliance
• Inquiry and communication data — Retained for up to 3 years after last interaction
• Marketing data — Retained until you withdraw consent or unsubscribe

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8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption, access controls, secure hosting with firewall and monitoring protections, and regular security reviews. While we strive to protect your information, no method of transmission over the Internet is 100% secure.

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9. Your Rights

For All Users:
• Access — Request a copy of your personal data
• Correction — Request correction of inaccurate data
• Deletion — Request deletion (subject to legal retention requirements)
• Opt-out of marketing — Unsubscribe at any time

For EEA/UK Residents (GDPR):
• Right to restrict processing
• Right to data portability
• Right to object
• Right to lodge a complaint with your local data protection authority

For California Residents (CCPA/CPRA):
• Right to know — what personal information we collect, use, and share
• Right to delete
• Right to non-discrimination

To exercise any of these rights, contact us at sale@kenten-tent.com. We aim to respond within 30 days.

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10. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms (Facebook, YouTube, Instagram). These sites have their own privacy policies. We encourage you to review those policies. KENTEN is not responsible for the privacy practices of any third-party sites.

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11. Children’s Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top and post the revised policy on this page. We encourage you to review this Privacy Policy periodically.

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy:

• Email: sale@kenten-tent.com
• WhatsApp: Available on our Contact page
• Address: Tower B-2807, 155 Linhexi Road, Guangzhou, China

We aim to respond to all inquiries within 30 days.