Return Policy

Custom Product Return Policy

Last Updated: July 11, 2024

At KENTEN Tent, we take pride in providing high-quality, customized products to our valued customers. We understand that sometimes issues may arise that necessitate a return. Please read our return policy carefully before placing an order.

1. Custom Products:

• Due to the personalized and unique nature of our custom products, we do not accept returns or exchanges unless there is a verifiable defect or error on our part.

1. Defective Products:

• If you receive a custom product that is defective or damaged upon arrival, please contact our customer service team within 7 days of delivery by emailing us at [email protected]. We will require photos or a detailed description of the issue to process your claim.
• Once we confirm the defect, we will provide you with further instructions on how to proceed, which may include repair, replacement, or refund options.

1. Non-Defective Products:

• Unfortunately, we cannot accept returns for custom products that are not defective due to their personalized nature. This includes situations where the buyer changes their mind or makes a purchase error.

1. Contact Us:

• Should you have any concerns regarding the quality of your custom product, please reach out to us directly. Our customer service team is dedicated to ensuring your satisfaction and will work with you to find a solution.

We appreciate your understanding of our return policy and hope it clarifies the terms under which returns are processed. If you have any questions, please don’t hesitate to contact us.